To request an exchange or return at Adalene, please visit our exchange page on the website. There, you will need to enter your order number along with your National Insurance Number (NINO). After this information is validated, the system will automatically generate a free postage code. This code allows you to send the item back via the Post Office at no additional cost. This process was developed to ensure convenience and security, facilitating the return of products quickly and efficiently.

At Adalene, you have up to 7 calendar days after receiving the product to request a return due to buyer's remorse, as stipulated by consumer law. During this period, you can cancel the purchase and receive a full refund. To make a return, contact our customer service department informing them of your wish to cancel the purchase. The product must be returned in its original packaging, unused, and accompanied by the invoice. After confirmation of receipt of the item at our distribution center, we will process the refund within the timeframe stipulated by law. At Adalene, we value transparency and customer satisfaction, guaranteeing a clear and secure process for exchanges and returns.